Tyrone Cloma
About
Detail-oriented IT Professional and Software Engineer with experience in implementing cloud-based solutions through Microsoft Azure and managing the entire software development and support process. I'm well-versed in programming and automation, leading with a collaborative mindset having developed internal tools and support documentation that streamline company workflows. I combine my hands-on experience in software services with the ability to build and maintain scalable web applications to enable companies to deliver innovative and reliable solutions to their clients
Experience
Backend Software Engineer
Sacred Goddess Studio
Oct 2024 - Present
- Developed modular RESTful API endpoints using FastAPI to act as a proxy for Shopify's Storefront GraphQL API, which enabled real-time product data rendering and allowed for a simple and seamless checkout experience
- Designed and implemented secure authentication and authorization workflows using OAuth2 with JWT tokens, ensuring proper access control and data protection
- Wrote optimized SQL and ORM queries to the PostgreSQL database through SQLAlchemy, which minimized database load and reduced query times by up to 25%, improving overall API cost and performance
Software Support Specialist
Sacred Goddess Studio
Jan 2024 - Oct 2024
- Provided end-to-end Tier 1 & Tier 2 technical support for all Shopify-related issues, resolving an average of 10-20 technical inquiries weekly, pertaining to issues related to Office 365, third-party integrations, and site performance.
- Improved workflow and issue resolution efficiency by automating repetitive support tasks using PowerShell, Bash, and Python, and maintaining clear documentation and tracking recurring issues in Zendesk
- Customized and maintained Shopify themes and Liquid templates to address customer-reported issues and feature requests, employing custom HTML, CSS, and JavaScript
IT Operations Specialist
Half Price Movers Queens
Mar 2023 - Jan 2024
- Managed Active Directory for a small office, overseeing user setup, password resets, Group Policy management, and access permissions to maintain secure and efficient system access across all departments.
- Established a stable cloud environment for a 10-person team by provisioning and maintaining Azure Virtual Machines running Windows Server and Ubuntu Linux, configuring Virtual Networks, and ensuring operational support through effective management of Network Security Groups.
- Diagnosed and resolved local network issues, including DNS and DHCP configuration, maintaining over 98% network uptime in a small office environment relying on shared resources and VoIP services, and ensured seamless connectivity across Windows, Linux, and macOS devices.
- Implemented and supported the Jira Ticketing System, streamlining IT workflows and reducing ticket resolution time by 35% through automation and proper escalation and categorization, and adhering to Service Level Agreements.
