Tyrone Cloma
About
Versatile IT Professional and Software Engineer with strong fundamentals in full-stack development and a solid background in IT support and infrastructure. A self-starter with a collaborative mindset, rooted in resourcefulness and driven by a continuous eagerness to learn. Combining hands-on experience in software services with the ability to build and maintain scalable web applications, enabling companies to deliver innovative and reliable solutions to their clients
Experience
Website Development Engineer
Sacred Goddess Studio
Oct 2024 - Present
- Implemented server-side rendering and static site generation with Next.js, boosting SEO performance and driving a 40% growth in organic search traffic within 90 days.
- Integrated Shopify's Storefront GraphQL API to enable real-time product rendering and checkout functionality, reducing customer drop-off rates by 25%.
- Streamlined product management workflows by restructuring the product database, reducing inventory update time by 60%, and cutting manual pricing errors by 75%.
Software Support Specialist
Sacred Goddess Studio
Jan 2024 - Oct 2024
- Handled end-to-end support for all Shopify-related issues, resolving an average of 10-20 technical inquiries weekly, and maintaining site uptime above 99.9% through proactive monitoring and fixes.
- Customized and maintained Shopify themes and Liquid templates to address customer-reported issues and feature requests, leading to a 15% increase in conversion rates over 3 months.
- Developed internal tools and automated scripts to streamline order processing and support workflows, reducing manual intervention by 50% and saving an estimated 10+ hours per week in operational time.
IT Support Technician
Half Price Movers Queens
Mar 2023 - Jan 2024
- Managed Active Directory for a small office, overseeing user setup, password resets, and access permissions to maintain secure and efficient system access across all departments.
- Diagnosed and resolved local network issues, maintaining over 98% network uptime and improving day-to-day efficiency for team members relying on shared resources and VoIP services.
- Provisioned and maintained Azure Virtual Machines and configured Virtual Networks and Network Security Groups to support internal operations, and ensured a stable cloud environment for a 10-person team.
